Privacy notice

Last updated: [DATE]

Who we are

This website is run by Willow & Rose Hair Studio (Example). We are responsible for your personal data (the "controller").

Address: 3 Placeholder Lane, Sampleford, SA1 3PL · Email: hello@example.com · ICO registration number: [ICO NUMBER, or delete if exempt]

What we collect on this website

  • If you send us a message or ask for a quote: your name, email, phone number (if you give it) and what you tell us.
  • Basic technical logs kept by our hosting provider for security (for example IP address and browser type), kept for a short time.

Why, and the legal basis

  • Replying to your message or preparing a quote: legitimate interests, or steps before entering a contract at your request.
  • Keeping the website secure and working: legitimate interests.

Who sees it

Only the services we use to run this website. They act on our instructions and never sell your data: our website provider Yesmo (yesmo.co.uk), which hosts the site on Cloudflare and forwards form messages to us by email; Cloudflare Turnstile, which checks form submissions are from a real person.

The map loads from OpenStreetMap only if you click “Show map”. OpenStreetMap then receives your IP address.

Online booking is provided by a separate booking company. It loads only if you choose to open it, and its own privacy notice applies.

Cloudflare may process data outside the UK. It relies on the UK International Data Transfer Addendum / UK–US data bridge. [CONFIRM SAFEGUARD]

How long we keep it

  • Messages and quote requests: [12 months] after our last contact, unless you become a customer.
  • Customers: for as long as we work together, then 6 years for tax and legal reasons.

Your rights

You can ask to see your data, correct it, delete it, limit how we use it or move it, and you can object to how we use it. Email hello@example.com and we will reply within one month.

Complaints

Please tell us first and we will try to put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, phone 0303 123 1113.